SHIPPING POLICY
Thank you for shopping with PineTrail Prints. We are committed to delivering your order quickly, safely, and efficiently.
1. ORDER PROCESSING
All orders are processed within 1–5 business days after payment is confirmed. During high-demand periods, holidays, or promotional events, processing times may be slightly longer.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
2. SHIPPING TIMES
Estimated delivery times:
- United States: 5–12 business days
- International Orders: 7–20 business days
Please note that shipping times are estimates and may vary depending on carrier delays, customs processing, weather conditions, or other unforeseen circumstances.
3. SHIPPING FEES
Shipping costs are calculated at checkout based on your location and selected shipping method.
Free shipping promotions may be available during special campaigns or for qualifying orders.
4. TRACKING YOUR ORDER
Once your order ships, you will receive a tracking number via email. Please allow 2–5 business days for tracking updates to appear in the carrier system.
5. INCORRECT ADDRESS
Customers are responsible for providing accurate shipping information at checkout. Orders returned due to an incorrect or incomplete address may require additional shipping fees for reshipment.
6. LOST OR DELAYED PACKAGES
PineTrail Prints is not responsible for delays caused by shipping carriers, customs, or external factors beyond our control. However, if your package appears lost or significantly delayed, please contact us and we will do our best to assist you.
7. DAMAGED PACKAGES
If your order arrives damaged, please contact us within 3 days of delivery and include clear photo evidence of the issue so we can help resolve it promptly.
9. CONTACT US
If you have any questions regarding shipping or your order status, please contact us at: